Configuration · Dynamics 365 · Dynamics CRM

Set custom icon for Case Source (CaseOriginCode)

Case view displays different icons depending on the case source as displayed in red circle below.

There are a number of default icons, however custom value for CaseOriginCode will show the Yammer logo with red cross.

Here is how to make Dynamics display custom icons to add polish to user experience.

Icon schema name format: new_Incident_origincode_icon#.png
Replace # with the value of CaseOriginCode picklist item.

Eg. new_Incident_origincode_icon 100000000.png

Note that the prefix must be new_.

Setting the display icon can seem like a minor thing, however it does add polish to user experience.
Check out technet article https://technet.microsoft.com/en-us/library/dn660975.aspx.

Cheers – Sy

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