CRM uses tracking token to identify email conversations by adding alphanumeric strings to the email subject line. This token looks like CRM:0111222. This token contains CRM:0111222. Prefix Configurable from 1-20 chars. Can be unique for each organisation or Dynamics 365 instance. Deployment base Configurable from 0-2,147,483,647. Can be used as an identifier for a specific… Continue reading How many digits for Email Tracking Token?
Case view displays different icons depending on the case source as displayed in red circle below. There are a number of default icons, however custom value for CaseOriginCode will show the Yammer logo with red cross. Here is how to make Dynamics display custom icons to add polish to user experience. Icon schema name format:… Continue reading Set custom icon for Case Source (CaseOriginCode)
It is a good practice to separate your script into separate files to improve re-usability, maintainability, readability, and other-abilities. Traditionally, you would add the scripts into CRM form in order that they need to be loaded, CRM would then load them all before it executes anything. This has its impacts in performance and hence since… Continue reading Using Node and RequireJS with CRM
A non-interactive user is a user account in Microsoft Dynamics CRM Online that can access the system but only via the web service layer. This is ideal for Service Accounts such as Integration and Portal accounts as those accounts do not require a Dynamics CRM Licence. To do this, open the user record, open Administration… Continue reading CRM: Non Interactive Users for Service Accounts
Word templates is a recent great tool into Dynamics. To learn more about Word Templates, visit Microsoft – Using Word templates in Dynamics 365. Apart from manually invoking the functionality via CRM Web Application, you can also use Processes via Action – SetWordTemplate. What’s interesting with this functionality is that custom entity does not seem… Continue reading CRM 2016: CRM Perform Action SetWordTemplate Custom Entity Not Available
It is very common for one entity to be used in more than one part of the business, and hence in more than one Area or Group of Application Navigation. To improve the user experience when working in different record scope of the same entity, we can configure the navigation item to open a custom… Continue reading CRM 2016: Default/Select Custom View on Application Navigation
On a recent project, I was working on importing a list of resources into CRM. We are using Dynamics CRM Service module default Resource entity, and for Resource entity TimeZone field is required. There is a numeric value for each TimeZone, this numeric value is to be used instead of the string/text representation. As I… Continue reading CRM 2016: Import TimeZone